June 19, 2018 at 9:04 am I have talked to a number of customer support people that all convey to me an individual will phone me again but nobody at any time does? Final week Empire known as me to tell me that they would be out Monday June 18 th to setup our carpet, On Sunday somebody named Tony called me and stated ended up they putting in carpet on Monday or laying it down. I said it absolutely was a region rug he requested if I knew the dimensions. I stated your salesman calculated it, Tony claimed the dimensions weren't on the order.He would call the salesman Carmelo to receive them but when it wanted binding it couldn t be done the next day. I mentioned all this was offered to Carmelo and you simply don t know any of it the working day right before your suppose to come out. I'm 80 yrs aged and my spouse And that i moved all we could within our Bed room mainly because they had been coming out the next day.
Your satisfaction is crucial to us, and we’re dissatisfied to hear that this was your expertise. We’ll be in contact with you soon to more handle your issues.
– I termed customer care and somebody was despatched to evaluate. He arrived, and assumes there was a cloth defect during the trim. He also noted the set up career was not performed quite perfectly as there are actually pencil marks and insufficient angle cuts in many areas of the trim.
Further than discouraged now, we had been promised A further update and an put in was scheduled – A different no display. Now all I need is a refund and void the warranty around the carpet Now we have. Our contacts are Elena Nelson and now Scott Heath (Tampa). We've got missed a lot of times from operate and can't have faith in Empire to complete The work any more. We have notified BBB and Discover Card and don't want A further offer you from Scott Heath – just a refund.
We fully grasp your aggravation, and we’re sorry to understand that you ended up inconvenienced by these troubles. We’ll additional look into your concerns, and we’ll be in contact with you before long.
Make sure you note: all of our stuff from bedrooms is sitting down while in the loos, and our we are not able to make use of the bathrooms and or any realted facilities. This is often unaceeptable and Completely wrong in so numerous ways.
I reported oh no that’s your work. Well they might not shift any furniture so my spouse and I moved every one of the household furniture all over since we just wished it performed and more than with. The laminate guys had to return when since the 1st men ran out of fabric and went and bought the incorrect color so I'd 2 unique hues during the kitchen. Also my partner was not and is not allowed to carry additional then 10lbs. As he has rods, pins, screws all via his neck and back again on account read more of an auto incident. He has actually been in soreness due to the fact shifting the home furniture. After i called the Pittsburgh Place of work to complain I held obtaining instructed we will’t do nearly anything for you personally . Last but not least the man did connect with and say I can provide you with 150.00 dollars I mentioned truly for 100 percent of our life remaining inconvenienced and my spouse ache. The corporate has quite inadequate Custer provider. I am not requesting a hand out but I feel that we must be compensated far better then that. I will not manage your company ever yet again nor would I recommend your organization. I am considering producing one thing for the BBB too cause what I have browse and seasoned with your business it definitely is A+. Sincerely Vicki Battisti 814-650-XXXXX..
Oct 12, 2017 at 9:51 am I had carpet set up in my upstairs a few calendar year in the past. Obtaining the carpet was a problem in by itself. The installers brought the incorrect carpet then they arrived on the incorrect day and afterwards they didn’t have the correct material. Empire was giving me a tough time with the value mainly because they insisted they brought the correct carpet when it was Evidently a cheaper one. Once every thing was at last ironed out, the carpet started to warp gradually but surely. I known as the 800 number and was put on hold overtime I named. When I at last obtained a person, they explained they might demand me $35 to have a look at it then based on how terrible it here was they must work out a selling price…will you be kidding me?
They called the office, the Business stated we can not do The work, we have to refigure exactly how much this may be now as a consequence of the mistake from the income person… I acquired up established and explained ” just terminate” her reply ” OK, BYE” and hung up on me. Known as the installers and informed them depart, I have An additional career.. Installers were even stunned… At last we resolved from desperation to accomplish the tile ourselves and just have them do the carpet…. Properly today is carpet day plus they came in stating I owe $2400.00 when in reality we do not owe due to the fact we went Using the regular monthly payment solutions… So I had to contact Empire Once again and sit on keep throughout my entire lunch crack so they might get this determined…. This has become an absolute nightmare and we’ve misplaced revenue together with useful time as a consequence of this business as well as their lack of Group and very poor shopper care…
I are trying to cancel my contract due to the fact If your profits Is that this lousy I'm able to only visualize the support piece. My agreement states I should signal and ship the cancellation in electronically, in just a few days, but no one will convey to me in which to deliver it. They simply keep declaring “oh you're going to get a get in touch with”. Try to avoid THIS COMPANY!!!!
I’ve read this from several of people and conditions like Here is the reason quite a few men and women will never use your organization and prefer to pay back a little bit more for much better assistance.
According to our agreement Using the BBB I used to be supposed to be presented a $350 credit to my account (not a store credit) for every one of the inconvenience.
I’m undecided exactly where to begin with how disappointed I am with Empire Today’s deficiency of response on my installation.
I desire a day plus a set time for the subsequent supposed appointment and during the weekend for the reason that I'm able to’t pay for waiting around about all day long for No person to show up or get in touch with or perhaps return a get in touch with .